Background:
Early on at Sherwood Forest, we sold one of our new chenille shawls to a participant at Sherwood Forest. These are the upholstery fabric shawls.
She came back a couple of weeks later and one of the seams had let go. Now, chenille can be tricky, its very ‘thready’, and its not a uniform weave. So we happily took it back and I sent it back to our friend that had made it, she fixed it, and got it shipped back.
Her response:
Kirsten Kulland
This customer was me. I’m beyond thrilled with the customer service I received. We had clear communication throughout the exchange and Bruce followed up with me to make sure I received it and was satisfied. The shawl came back perfect. The hardest part now is waiting until the weather cools down again so I can wear it!